"As a proud member of the Peoplebank team, I believe that extraordinary customer service is not a collection of words but a set of consistent actions and behaviours.

Everything I do is passionately directed at delighting you, our customer, by always delivering on my promises.

I want Peoplebank to be your number one choice in recruitment. I know that your trust and loyalty can only be earned by being accountable to deliver on the promises I make."



I will...

  • Be respectful
  • Behave ethically
  • Set and manage clear expectations
  • Own and follow through on issues
  • Value people as individuals
  • Act in a friendly, polite and helpful manner
  • Listen to understand... before seeking to be understood
  • Communicate clearly, honestly and openly
  • Say yes or how... never automatically no
  • Delight and wow our customers
  • Deliver on the promises I make
  • Relentlessly pursue excellence

I am Passionate about people

_top



I promise that...

  1. I will understand your business, technical and cultural needs and respond by delivering the right candidates
  2. I will respond back to you the same business day
  3. I will keep you informed with regular market updates
  4. I will accurately communicate, promote and protect your employer brand
  5. I will be accountable by measuring our effectiveness as a recruitment supplier

_top



I promise that...

  1. I will acknowledge and review your application
  2. I will keep you updated on the status of your application if you are shortlisted for a role
  3. I will respect your privacy and never present you for a role without your consent
  4. I will explain our recruitment process to you and outline what you can expect to happen
  5. I want to find your next opportunity
  6. I will add value to your job search experience

_top



I promise that...

  1. I will contact you the week before you commence your new role to ensure you are ready to start
  2. I will call at the end of the first week
  3. I will call at the end of the first month
  4. I will call at the end of your third month and every sixth months after

_top



I promise that...

  1. I will pay you on time, if you meet your ongoing obligations and your approved timesheet is received on time... 100% guaranteed
  2. I will respond back to you the same business day
  3. I will contact you on the first day in your new role
  4. I will contact you at the end of the first month of your contract
  5. I will contact you during your contract as per our agreed schedule
  6. I will call you six weeks before the end of your contract to discuss your options
  7. I will proactively assist you to find your next role
  8. I will keep you informed with regular market updates

_top



I promise that...

  1. I will understand and respect the part other teams play in delighting our customers
  2. I will respond back to you the same business day
  3. I create a spirit of teamwork to delight our customers
  4. I acknowledge requests and will let you know when a task is completed
  5. I will deliver within the agreed time frame
  6. I will pick up the phone to resolve issues
  7. I say thank you

_top


Click here to download a copy of the Peoplebank Promise.



Bookmark and Share