Join a global organisation that operates across various continents, delivering essential resources and technologies that power industries and modern life. As a key part of the Information System (IS) Support Team, you'll work in a dynamic environment with team members from Australia, Switzerland, and Canada to support business-critical systems for users across the globe. This role requires you to be on-site 4 days a week. There are many additional benefits that will make that worthwhile!
Key Responsibilities:
- Provide support to business users in the APAC region and globally for key trading and industrial information systems.
- Collaborate with business analysts and developers to troubleshoot and resolve technical issues.
- Monitor system performance, proactively addressing and resolving data load issues.
- Communicate effectively with stakeholders on issue status and progress.
- Take ownership of recurring issues and propose corrective measures to enhance system stability.
- Participate in application testing and development cycles to support business requests.
- Develop and maintain comprehensive product support documentation for internal teams and end users.
Technical Experience:
- Strong understanding of business information system architectures and the underlying technologies.
- Familiarity with IT development processes, including the Software Development Lifecycle (SDLC).
- Proven experience supporting off-the-shelf or custom-built business information systems.
- Advanced SQL knowledge.
- Experience with job scheduler and orchestration tools such as Automic.
- Experience with middleware integration platforms such as Dell Boomi.
- Familiar with data warehouse platforms and ETL tools and processes.
- Knowledge of cloud platforms such as Microsoft Azure or AWS and the way cloud applications integrate securely into corporate enterprise networks (SAML, MFA, SSO, PAM, etc.).
- Experience with SharePoint/ SharePoint Online / Web Content Management
- SAP applications support (high level / functional)
Preferred Qualifications and Experience:
- Tertiary qualifications in IT, Computer Science, Software Engineering, or related fields.
- Familiarity with ITIL processes and tools.
- Experience with business analysis methodologies.
This role offers the opportunity to collaborate in a global setting, supporting critical information systems and driving improvements in a fast-paced, challenging environment. You will be an integral part of the support team, contributing to the stability and efficiency of the company's operations.
If you're looking to take on a role where you can make a real impact by solving complex issues and optimising critical systems, this is the role for you! To apply please click the 'Apply Now' button.
Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.
