- improve the way vulnerable Queenslanders interact with our frontline services;
- provide a single source of truth for data and;
- provide us with the agility to respond to the changing needs of Queenslanders through reducing the complexity of our ICT ecosystem.
About the Role: Join the Homes for Queenslanders plan through the Service Modernisation Program (SMP). This initiative aims to revolutionize how vulnerable Queenslanders interact with frontline services, streamline data management, and enhance our ability to respond to evolving needs by reducing ICT complexity.
As a Project Manager, you will report directly to the Program Director - Delivery and lead selected Service Transformation projects. Your leadership will be critical in ensuring these projects meet SMP objectives, on time and within budget. We seek a dedicated professional passionate about making a difference, with a focus on potential development and contributions to a diverse workforce that mirrors the Queensland community.
Experience:
- Proven experience in agile project management, delivering multi-channel service transformation projects.
- Hands-on experience in service digitization and transformation using human-centered design principles.
- Strong negotiation, consultation, facilitation, and communication skills in complex program environments.
- Advanced stakeholder engagement and relationship management skills, driving effective business change.
- Strategic thinking and planning experience, with a track record of innovative project delivery.
Competencies:
- Leadership: Ability to guide multi-functional teams through uncertainty and change.
- Stakeholder Management: Expertise in building and maintaining positive relationships across sectors.
- Risk Management: Proficient in identifying and mitigating risks through project assurance activities.
- Budget & Resource Management: Effective in managing project finances, resources, and vendor contracts.
- Strategic Alignment: Skilled in prioritizing initiatives that align with organizational goals.
What we are looking for:
- Extensive experience as a Project Manager delivering technical solutions.
- Experience with Telephony or similar delivery projects.
- Amazon Connect ideally
- Desired: Experience with Azure DevOps or similar platforms.
Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.
