About the role
- The UX Designer is responsible for creating UX designs for prototypes that facilitate usability testing, grounded in customer journey mapping and service blueprints. This role will advocate for Human-Centered Design as a core practice and serve as a liaison between the business/Council and the Information Services Branch in designing the customer portal for the new corporate website.
Responsibilities
- Review the associated customer journeys and the corresponding 32 services.
- Help establish a Jobs to Be Done methodology.
- Develop the context model for the Customer Engagement Platform and the internal service model.
- Develop detailed journey maps related to digital services.
- Create interaction models based on our client's design system.
- Assist with user testing.
Skills and experience
- Extensive experience in Agile practices, including the development of epics and user stories.
- Proficient in Figma with expertise in creating interactive wireframes.
For more information or a confidential discussion, please contact Alan Kocjman on quoting reference #263625.
To apply please click the 'Apply Now' button.
Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.
