Key Responsibilities:
- Provide support to business users in the APAC region and globally for key trading and industrial information systems.
- Collaborate with business analysts and developers to troubleshoot and resolve technical issues.
- Monitor system performance, proactively addressing and resolving data load issues.
- Communicate effectively with stakeholders on issue status and progress.
- Take ownership of recurring issues and propose corrective measures to enhance system stability.
- Participate in application testing and development cycles to support business requests.
- Develop and maintain comprehensive product support documentation for internal teams and end users.
- Must have demonstrable experience supporting business systems in an enterprise environment (ERP's, Ellipse etc.)
- Strong understanding of business information system architectures and the underlying technologies.
- Familiarity with IT development processes, including the Software Development Lifecycle (SDLC).
- Proven experience supporting off-the-shelf or custom-built business information systems.
- Advanced SQL knowledge.
- Experience with job scheduler and orchestration tools such as Automic.
- Experience with middleware integration platforms such as Dell Boomi.
- Familiar with data warehouse platforms and ETL tools and processes.
- Knowledge of cloud platforms such as Microsoft Azure or AWS and the way cloud applications integrate securely into corporate enterprise networks (SAML, MFA, SSO, PAM, etc.).
- Experience with SharePoint/ SharePoint Online / Web Content Management
- SAP applications support (high level / functional)
- Tertiary qualifications in IT, Computer Science, Software Engineering, or related fields.
- Familiarity with ITIL processes and tools.
- Experience with business analysis methodologies.
This role offers the opportunity to collaborate in a global setting, supporting critical information systems and driving improvements in a fast-paced, challenging environment. You will be an integral part of the support team, contributing to the stability and efficiency of the company’s operations. If you're looking to take on a role where you can make a real impact by solving complex issues and optimising critical systems, this is the role for you!
For more information or a confidential discussion, please contact Sarah Kissane on sarah.kissane@peoplebank.com.au quoting reference 264807.
