Job Title: APS6 API/Integration Support Analyst
Duration: 12 months with possible extension
Location: ACT/Hybrid
Working arrangements: Hybrid
Subject to negotiations with line manager, hybrid working arrangements in line with current company policy are available (minimum of 3 days each week in the office (Wednesday and two days of your choosing)
Client seeks an experienced API and Integration Support Analyst to join our dynamic fast-paced team.
Key duties and responsibilities
- Liaise with and assist company Digital Partners register and subscribe to API’s – from initial application, through testing and compliance, and into production.
- Maintain and configure API’s and applications.
- Become familiar with the token-based authentication system to help Partners with authentication problems.
- Undertake testing of APIs and the environments as required.
- Monitor and report on end-to-end API health, performance, and statistics.
- Troubleshoot API and integration issues and work with external vendors to resolve them.
- Work closely with level three technical and development teams to investigate and resolve complex incidents.
- Use strong verbal and written communication skills to deal with technical and business staff up to management level.
- Collate, analyse, and produce customised reports and dashboards as required in consultation with ICT and business teams.
- Raise support tickets with external vendors and follow through to resolution.
- Develop and maintain documentation on support processes, policies, and configuration.
- Apply best practice ITIL methodology for incident management and service requests.
- Exhibit a strong understanding of API and integration technologies, with the ability to quickly grasp new products and adapt to complex mission critical environments.
- Undertake support and operations. Development is not required in this role.
The buyer has specified that each candidate must provide a response to each criterion. Each response is limited to 3000 characters.
Essential criteria
1. At least 3 years’ experience working with API’s and/or Integration.
2. Proven experience working in high-pressured environments.
3. Excellent communication skills.
4. Ability to manage competing stakeholder groups.
5. Experience in a support/operations role.
Desirable criteria
1. Demonstrable experience in administration and configuration of IBM API Connect.
2. Any exposure to CRM systems is beneficial.
3. Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.
Due to security clearance requirements for this role, candidates must be Australian citizens and ability to obtain Baseline security clearance.
If this role aligns with your skills and aspirations, apply now for immediate consideration. Contact Archna Singh at 02 6245 1708, quoting Job Reference: #265309
The application deadline for this position is on 20th Feb 2025
Please note that only candidates meeting the specified criteria will be contacted. Your interest in the position is greatly appreciated.
