- Initial 6 month contract with with a leading mining client
- Experience with Prometheus, Hexagon PAS, Quorum SaaS; L2/L3 support, troubleshooting, user access, vendor management.
- ASAP start, located in Perth CBD, with the opportunity to work remotely.
A major global energy producer focused on natural gas projects, with significant operations in Australia. This organization emphasizes sustainability and energy solutions for international markets.
The role:
We are seeking L2/L3 engineers for hands-on support of Prometheus, Hexagon, Quorum, and related applications.
Responsibilities include:
- Act as the first point of contact for all company-wide applications, resolving issues or escalating when needed.
- Handle user access controls and permissions across various software platforms.
- Track system health, identifying and addressing application disruptions or performance issues.
- Work closely with software vendors to troubleshoot technical problems and implement necessary patches or updates.
- Support the rollout and testing of new software or system improvements.
- Provide training and user support to ensure effective use of applications.
- Keep thorough records of incidents, solutions, and system setups for future reference.
- Proficient in L2/L3 engineering support for the following applications, with experience in:
Hexagon – PlantState Suite Integrity (PAS), or
Automation Integrity (PAS/Hexagon), or
Quorum Energy Components (SaaS).
- Strong problem-solving abilities for resolving application-related issues.
- Experience managing user access and monitoring system performance.
- Ability to collaborate with external vendors to resolve technical challenges and apply system enhancements.
- Familiar with the process of deploying and testing new systems or upgrades.
- Strong communication skills, especially in providing user training and support.
- High attention to detail in maintaining records of system issues, configurations, and resolutions.
Contact: Irene Yam - (08) 9423 1416 – (Job reference: 264078)