Join a global organisation that operates across various continents, delivering essential resources and technologies that power industries and modern life. As a key part of the Information System (IS) Support Team, you'll work in a dynamic environment with team members from Australia, Switzerland, and Canada to support business-critical systems for users across the globe. Our client is looking for a highly skilled and experienced Enterprise Applications Support Analyst who has worked in large enterprise environments supporting in-house applications such as ERP, Ellipse or similar. The role is 4 days a week in the office (Brisbane CBD) and 1 day WFH. 

Key Responsibilities:

• Provide support to business users in the APAC region and globally for key trading and industrial information systems.
• Collaborate with business analysts and developers to troubleshoot and resolve technical issues.
• Monitor system performance, proactively addressing and resolving data load issues.
• Communicate effectively with stakeholders on issue status and progress.
• Take ownership of recurring issues and propose corrective measures to enhance system stability.
• Participate in application testing and development cycles to support business requests.
• Develop and maintain comprehensive product support documentation for internal teams and end users.

Technical Experience:

• Must have demonstrable experience supporting business systems in an enterprise environment (ERP's, Ellipse etc.)
• Strong understanding of business information system architectures and the underlying technologies.
• Familiarity with IT development processes, including the Software Development Lifecycle (SDLC).
• Proven experience supporting off-the-shelf or custom-built business information systems.
• Advanced SQL knowledge.
• Experience with job scheduler and orchestration tools such as Automic.
• Experience with middleware integration platforms such as Dell Boomi.
• Familiar with data warehouse platforms and ETL tools and processes.
• Knowledge of cloud platforms such as Microsoft Azure or AWS and the way cloud applications integrate securely into corporate enterprise networks (SAML, MFA, SSO, PAM, etc.).
• Experience with SharePoint/ SharePoint Online / Web Content Management
• SAP applications support (high level / functional) 

Preferred Qualifications and Experience:

• Tertiary qualifications in IT, Computer Science, Software Engineering, or related fields.
• Familiarity with ITIL processes and tools.
• Experience with business analysis methodologies.

This role offers the opportunity to collaborate in a global setting, supporting critical information systems and driving improvements in a fast-paced, challenging environment. You will be an integral part of the support team, contributing to the stability and efficiency of the company’s operations. If you're looking to take on a role where you can make a real impact by solving complex issues and optimising critical systems, this is the role for you!