Our Global IT Consulting Client is seeking an IT Support / EOC Team Member for a program of work with a Federal Government Agency.
This is a permanent employment located at our client's office in Canberra with shift work requirements.
As the selected candidate, you will:
- Conduct 'eyes on glass' monitoring and situational awareness of IT services across the MVE including but not limited to Systems, Applications, services, Networks, alerts and Events.
- Raise Incidents via the IT Service Management Tool.
- Make required updates to external System Availability dashboards.
- Coordinate Application maintenance page stand up and take down across the MVE as requested by the client.
- Apply business intelligence to form business, operational and executive views for reporting.
- Monitor the Environment against an agreed threshold.
- Engage proactively and reactively in all Incident Management activities from event detection to Incident closure.
- Assist the ESM Service Provider with the ITSM and SIAM processes.
- Log Infrastructure events where necessary.
- Provide proactive notice to avoid Incidents.
- Provide early alerting, determining if Incidents should be raised; invoking and supporting Incident Management Processes, by:
- Identifying Event Management and System health thresholds
- Raising Incidents after determinisation
- Working with the responsible resolver groups or Incident teams to support the resolution of Incidents
- Engaging with the Service Desk and ATO teams to assist with information and communications
To be successful in this role you should have:
- 1+ years of IT experience minimum.
- Basic understanding of ITIL methodology.
- Experience using monitoring systems dashboards and the ITSM Service Now tool.
It is desirable if you have:
- Qualifications in Computer Science, Engineering or similar areas.
Due to security clearance requirements for this role, candidates must be Australian citizens with an active security clearance or have the ability to obtain.
Apply now for immediate consideration - contact Carissa Burgos on 0262689778 quoting Job Reference:263310
Please note: Only candidates that meet the above criteria will be contacted. Thank you for your interest in the position.
Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.
