If you're seeking a career opportunity as a SIAM(Service Integration and Management) Lead with a leading global technology company, rather than just another job, we'd love to connect you with our client.
This is a permanent and a contract role(12 months initially) based in Canberra and/or in Melbourne.
As the selected candidate, you will:
* Help define a set of policies, processes, procedures, and guidelines around SIAM implementation
* Ensure that the SIAM strategy is aligned to the client's business objectives
* Advocate and establish key SIAM principles and an effective operating model within the IT Service Management framework
* Provide all the necessary datapoints/input to the SIAM leadership to support a transversal Program and Commercial Management
* Remain accountable for end-to-end Performance Management and KPI/Service Levels reporting (involving multiple Service Providers) to achieve agreed targets
* Remain accountable for providing the technology and products as per agreed timelines and quality
* Manage relationship with different Service Providers
* Set up, manage, and endorse the SIAM governance
* Act as a conduit between Accenture and Clients' leadership
* Adhere to and help maintain Security & Compliance policies across engagements
* Remain accountable for the process and security compliance audit reporting
* Ensure that remedial measures are taken to fix the gaps
* Pass on necessary training and feedback to help avoid any recurrence
* Drive Continual Service Improvement across Accenture's capability and client engagements.
* Support Solutioning by validating the solution plans, estimation
* Support delivery teams by engaging in escalated issues, enhancing the service, and identifying/remediating the areas of opportunity
* Support in establishing and maintaining a strong SIAM capability
Role Expectations:
* Deliver service transitions and other service integration and service management programmes and projects to our clients through the application of project management disciplines and processes
* Work collaboratively with clients up to CXO level, technical architects, account executives, solution designers, commercial specialists, and wider delivery teams.
* Guide other professionals (projects practitioners, specialists, and consultants)
* Contribute to contractual and commercial discussions with clients and 3rd parties
* Provide leadership in complex project related problems and create innovative solutions involving finance, scheduling, technology, methodology, tools and solution components with the assistance of appropriate functional and technical groups
* Challenge the validity of given procedures and processes with the intent to enhance and improve
* Lead and guide the efforts of others in understanding and reaching project decisions. Position may require coordination of activities of less experienced or less knowledgeable team members
* Provide input to and/or create specialist points of view for the market and where appropriate present at industry events.
* Planning and monitoring progress of the project delivery team, producing reports as required
* Attend and prepare for project governance meetings, update plans, risks and issues, RAG reports
* Takes full responsibility for managing projects to provide a defined deliverable(s) to specification, within agreed cost and timescale, meeting the necessary quality standards and to customer satisfaction
* Actively manage the client relationship including the commercials, risks, and opportunities of the development, and acts as the point of escalation for the client
Required Skills:
Functional experience in a Managed Services environment (Applications as well Infrastructure landscape), Data Center, Service Desk and Applications Management, Service Integration, Exposure on ITSM & Reporting Tools (Remedy, Service Now, Business Objects, Qlickview etc.), Contract Management, Crisis Management and Triaging, Problem Management, IT Asset Management (FNMS) , Change and Release Management, Availability & Capacity management, Service Catalog Management, Service Level Management & Reporting, Vendor Management, Service Design, Software License Optimization and Demand Management
Qualifications:
ITIL Expert, Foundation Certificate in SIAM, PMP, LEAN
Due to security clearance requirements for this role, candidates must be Australian citizens who has an existing Baseline Security Clearance.
Apply now for immediate consideration - contact Ernest Yray on 02 6245 1704 quoting Job Reference: # 263560
Please note: Only candidates that meet the above criteria will be contacted. Thank you for your interest in the position.
Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.
