12 month contract/ ASAP start/ Melbourne based/ 5 days Onsite
As a Systems Adminstrator you will provide the following;
L3 Support Responsibilities:
- Develop and implement IT asset management policies, procedures, and best practices in alignment with ITIL standards.
- IMAC support in person for critical 3 offices
- Walk up support and Floor Walking support comprising of floor changes, new desks, new workplace requirements, office WIFI support / testing,
- In person Software Install / Re-install Support
- Provide support for authorised hardware / software related incident(s) and Service Request(s) that cannot be resolved by Level 1 IT Service Desk support / L1.5 RTS team
- In person Device Configuration Support
- In Person L2 / L3 Desktop Support as applicable
- Fulfilment of employee offboarding service requests
MacOS Support Responsibilities
- Level 3 support and proficiency in MacOS environments. Provide advanced technical assistance and support for MacOS systems and associated applications
- Provide Level 3 technical support for MacOS desktops, laptops, and associated peripherals.
- Diagnose and resolve complex hardware and software issues related to MacOS systems.
- Install, configure, and maintain MacOS operating systems and applications.
To be sucessful in this role you will need the following skills and experience;
Requirements:
- Proven experience in Level 3 support, troubleshooting, and problem-solving for MacOS environments.
- Strong knowledge of MacOS operating systems, applications, and hardware.Experience with MacOS deployment tools and remote support tools.
- Excellent verbal and written communication skills.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
Relevant certifications (e.g., Apple Certified Support Professional) high advantageous.
Sounds like you! APPLY Now!
For more information or a confidential discussion, please contact Priya Kuncham on 03 8080 7265 or priya.kuncham@peoplebank.com.au quoting job reference #263063.
To apply please click the 'Apply Now' button.
Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.
