Peoplebank is seeking skilled personnel for a large project within Federal Government in order to support process improvement.


The successful candidate will operate within highly secure environments and will therefore require the candidate to hold an active NV2 or PV level clearance.

Duration:
12 Months initial engagement, with high possibilities of extension options for a further 12 months.


The Role

The Incident, Change, and Problem Manager will be responsible for overseeing the entire lifecycle of incident, change, and problem management processes to minimize business disruptions and ensure the stability and efficiency of IT services. 

Key Responsibilities:

• Manage the end-to-end process for Incident, Change, and Problem Management, ensuring timely resolution and root cause analysis.
• Coordinate with cross-functional teams to identify, analyze, and resolve incidents to minimize impact on business operations.
• Implement and maintain change management processes, ensuring that changes are assessed, approved, and executed effectively.
• Develop and maintain documentation for all incidents, changes, and problems, ensuring compliance with ITIL best practices.
• Conduct Post-Incident and Post-Change reviews to identify lessons learned and drive continuous improvement.
• Facilitate Problem Management processes, including root cause analysis, trend analysis, and problem resolution plans.
• Maintain strong communication channels with stakeholders, providing updates on the status of incidents, changes, and problems.
• Identify and implement process improvements to enhance service delivery and operational efficiency.

Required Skills & Experience:

• Proven experience in IT Incident, Change, and Problem Management roles, ideally within an ITIL framework.
• Strong understanding of ITIL processes and best practices.
• Experience managing major incidents and driving root cause analysis.
• Ability to prioritize, coordinate, and manage multiple tasks and incidents in a fast-paced environment.
• Excellent problem-solving and decision-making skills.
• Strong communication skills, both written and verbal, with the ability to interact with technical and non-technical stakeholders.

Due to the security requirements, candidates must be Australian Citizens holding an existing security clearance.


For more information or a confidential discussion, please contact Jessica Gadsby on (08) 8112 7417 quoting reference 264038.
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